Puntmasters

Puntmasters BETS Privacy Policy

Puntmasters BETS, which includes all of the entities specified below under “The Group” section, including its affiliates (collectively, the " Company"), offers online gambling services, such as casino, and sports gambling (collectively, the “Services”) via its own in-house brands (each, an "In-House Brand"; together with the Company: “Group”, " we", " our" or " us").

The Group is deeply committed to safeguard the privacy expectations of its users (“User(s)”, “you” or “your”). Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information.

We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the Group’s websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Policy.

The Group

What information we collect?

We collect two types of information from our Users:

Personal Information

The first type of information is information that identifies or may reasonably identify an individual reasonable effort (“ Personal Information”). Personal Information which is being gathered may consist of the following:
- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various Know KYC and Anti-Money Laundering regulatory requirements, such as your source of funds.
- Governmental- issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Gaming information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings.
- Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases etc.), payment information will be collected from you, such as your currency, credit card number and bank account details.
- Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We record or monitor telephone calls for customer support, training and/or security purposes.
- Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends' list, as well as information you made publicly available on such account.
- In addition, when using the Services, you may be able via your social network to "Invite a Friend" to use the Services. Should the person accept your invitation, we may obtain Personal Information from him/her such as: name, email address, phone number and date of birth. We will use the Personal Information for the purposes set out herein and disclose such information only to third parties as detailed in this Privacy Policy.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
Non-personal information

The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).

Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.

For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.

Types of Non-personal Information we collect from or about you:
- Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
- Gameplay information: We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.
- Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the Software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
- Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
- Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.

Minors

How we use the collected information?

We use your Personal Information for the purposes listed below:

To set up, manage and update your account;
To provide and operate the Services (such as for betting and payment processing);
To communicate with you and to keep you informed of our latest updates to our Services and special offers;
To market our Services (see more below under “Marketing”), as well as to serve you advertisements, including behavioral advertising;
To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
For Customer Relationship Management purposes, and to support and troubleshoot the Services and to respond to your queries;
To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
To provide you with a responsible gaming environment;
To communicate with your and to process any of your requests to exercise your User Rights;
To identify and authenticate your access to certain features of the Services;
To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
To investigate and resolve disputes in connection with your use of the Services; and
As required by law or regulation (such as Know Your Customer ("KYC") and Anti-Money Laundering regulatory requirements), or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request.

Marketing

Cookies Policy

We use cookies in order to provide you with a high-quality and personalised experience.

A cookie is a small text file that is stored on your computer, laptop or mobile device when you visit a website or use applications. Cookies may be used for many different purposes such as remembering your preferences, following your use of the Website and improving your user experience.

We use three different types of cookies:

Essential Cookies- These cookies are necessary for the Website to function properly or to provide a service which you request. These cookies are usually only set in response to your actions, such as in the case of auto form filling or logging in. Your browser can be set to block these cookies but the Website will not perform properly if you decide to do so.

Functionality Cookies - These cookies help to provide you with a more personalised user experience and are used by us and select third parties whose services feature on our pages. Blocking these cookies will disable these services and may affect your Website experience.

Performance Cookies - These cookies collect information about how you use a website or application and assist us in improving the performance of our Website. Blocking these cookies means that we cannot work effectively to improve the usability of our Website.

Persistent Cookies - These cookies remains on your device for a set period of time specified in the cookie and activated each time you visit the Website that created that particular cookie.

You may modify your browser so that it will not accept cookies. Please see the "Help" section of your browser for instructions.

Targeted Advertising

With whom we share information?

We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.

We share Personal Information with any of the following recipients:

Any replacement service provider that we engage with to operate the Platforms;
Companies within the Group and other affiliated companies;
Gaming providers;
Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
Credit reporting agencies;
Payment service providers, payment processors and banks;
Any third parties who provides services in relation to the operation or promotion of the applicable Group’s brands;
Any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
Hotels and flight companies (such as in the context of offline events and promotions);
Auditors, contractors or legal/financial/other advisers of any of the Group’s business processes;
Any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
Potential purchasers, successors or investors in any of the companies within the Group, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).

In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:

Storing such information on our behalf, for example by using cloud computing service providers;
Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
Performing research, technical diagnostics or analytics;
Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see above, in the section titled "Marketing"); and
Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.

Transfer Of Information

Third Party Tracking Technologies

Third Party Services

Retention Of Personal Information

Puntmasters BETS General Promotion Rules

These Puntmasters BETS General Promotional Rules, Sports Bonus Terms, Free Bet Terms and Non-Deposit Bonus Terms are inseparably linked to our Terms & Conditions, of which they form a part, and their acceptance is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Skrill and etc.), shared computer (e.g. school, public library or workplace) and shared IP.
A Customer’s total Account Balance is comprised of the aggregate of their Sports Cash Account, Casino Cash Account, Sports Bonus Account and Casino Bonus Account. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers. Funds from the Sports Bonus Account can be used to place wagers on “Sports”, “Live Betting” and “Games” products and funds from the Casino Bonus Account can be used to place wagers on “Casino” products.
Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to your Sports Cash Account and then requesting the Withdrawal be processed from the Sports Cash Account. Please note that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be construed as a Withdrawal from the Casino Cash Account and may consequently result in the cancellation and forfeiture of “Casino” Product bonuses and promotions.
Any wagers made are deducted from the Sports Cash Account or Casino Cash Account first, as the case may be. Real money funds will always be used to place wagers/bets before bonus funds.
Unless otherwise specified, all bonus and promotion offers are only redeemable once per Customer and a Customer may have no more than one active Casino bonus and one active Sports bonus on his account at any given time.
When: (1) you have no open bets; (2) the remaining balance of your Sports Bonus Account is less than €1.00; and (3) your total sports balance is also less than €1.00; then the balance of your Sports Bonus Account shall automatically be transferred to your Sports Cash Account. This will have the effect of removing the active Sports bonus from your account so that you can take up another promotion.
Any bonus and any associated winnings will be automatically removed from a Customer's account upon the Customer requesting a Withdrawal before meeting the rollover or eligibility requirements of the applicable bonus.
Cashed-Out bets shall not contribute to meeting the rollover or eligibility requirements of any Sports promotion.
If you wish to find out how much rollover requirement remains in respect of a given bonus, please contact Puntmasters.supp@gmail.com.
If you wish to cancel an active bonus, please contact Puntmasters.supp@gmail.com. Please note that in such circumstances, any amount (in the Casino Bonus Account or Sports Bonus Account, as the case may be) attributable to the active bonus will be removed, including any associated winnings.
All Puntmasters BETS bonuses and promotions are intended for recreational players and Puntmasters BETS may, in its sole discretion, limit the eligibility of Customers to participate in all or part of any promotion. Puntmasters BETS reserves the right to request identification verification documents, including a photograph of the Customer with his identification document, prior to crediting a bonus to a Customer’s account.
Puntmasters BETS reserves the right to amend, cancel, reclaim or refuse any promotion at our discretion.
All management decisions are final.

Sports Bonus Terms

Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds five (5) times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, you must fulfil the rollover requirements within 90 days of the bonus being taken up, otherwise the funds held in your Sports Bonus Account will be forfeited.
Unless otherwise specified, to fulfil the bonus rollover requirements, all wagers must be made on odds of at least 3/5 (1.60) or higher, excluding any type of handicap (except 3Way Handicap), Forecast/Tricast and on Over/Under bets.
Bets will only count towards rollover requirements once they have been finally settled.
Any bet ‘win’ resulting from funds wagered from the Sports Cash Account is credited into the Sports Cash Account as 'stakes and winnings' up to the amount of the initial deposit used to claim the bonus. Any further realised gains (stake and winnings) exceeding the initial deposit amount, are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements.
Any bet profit resulting from mixed Sports Cash Account and Sports Bonus Account funds wagered, is credited into the Sports Bonus Account as ‘stake and winnings’ and is subject to the remaining applicable bonus roll-over requirements.
Only once the roll-over requirements are met in their entirety, within the designated period of time, shall the Sports Bonus Account funds associated with the bonus be automatically transferred from the Sports Bonus Account to the Sports Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, should a Withdrawal from the Sports Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited.
In circumstances where Customers transfer funds from their Sports Cash Account to their Casino Cash Account and the amount of such funds is not thereafter wagered at least twice before being transferred back to the Customer’s Sports Cash Account, Puntmasters BETS may confiscate such funds, if such transfer patterns are deemed, at its sole discretion, as irregular gameplay and/or bonus manipulation.
Puntmasters BETS reserves the right to cancel the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
Without derogating from anything stated herein, detection of an apparent relation between users, common betting pattern or any other abusive betting strategic which unfairly exploits or manipulates one or more bonuses or promotions offered by Puntmasters BETS (to be determined at Puntmasters BETS’s sole discretion) may result in the cancellation of the applicable promotion and any associated winnings, and may further result in the irreversible suspension of promotion and bonus eligibility.

Sports No-Deposit Bonus

Free Bet

Unless otherwise specified, any winnings earned from a Free Bet shall be credited to a Customer’s Sports Cash Account, and are withdrawable. The Free Bet amount shall not be stake-returned.
A Free Bet shall only be valid on specified bet types, sports, leagues or events – as stated in the specific promotion terms.
No Free Bet may be used in portions. For example, if a €10 Free Bet is used for a €5 bet, then the unused €5 shall be forfeited.
The Free Bet shall always be used prior to real money funds from the Sports Cash Account - for example, if a customer is placing a €20 bet and selects a €10 Free Bet token, while having a balance of €100 in his Sports Cash Account, then the total amount of the Free Bet will be used (€10) and €10 will be drawn from the Sports Cash Account.
Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
Any bet the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet.
Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet, when such conditions are considered for lost bets only or for missed selections in an accumulator.
If a bet which contributed to the eligibility of a Free Bet has been cancelled, Puntmasters BETS reserves the right to remove the Free Bet from the Customer’s account and shall, in its sole discretion, determine whether the Customer may be eligible for the promotion again.
If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited.
Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only for one Free Bet. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet. Further, if a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet.
Any bets which contributed to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer.

Casino Bonus Terms

Unless otherwise specified, you must rollover the amount of Casino Bonus funds thirty (30) times before the funds in your Casino Bonus Account are transferred to the Casino Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, Customers must meet the rollover requirements within 15 days of the bonus being taken up.
Stakes from all game categories on the Puntmasters BETS ‘Casino’ product will contribute towards the rollover requirements. However, some game categories will contribute towards roll-over requirements more than others.
Any win resulting from funds gambled from the Casino Cash Account are credited into the Casino Cash Account as 'stakes and winnings' up to the amount of the initial deposit used to claim the bonus. Any further realised gains (stake and winnings) exceeding the initial deposit amount, are credited to the Casino Bonus Account and continue to be subject to the remaining applicable rollover requirements.
Winnings resulting from wagers made from the Casino Bonus Account are credited back to the Casino Bonus Account. Any profit resulting from mixed Casino Cash Account and Casino Bonus Account funds gambled, shall be credited into the Casino Bonus Account as ‘stake and winnings’ and is subject to the remaining applicable bonus rollover requirements.
Any Casino bonus amount awarded shall be available for wagering purposes only. The amount of such bonus funds shall be automatically deducted from the Customer's account upon satisfaction of the rollover requirements, unless specifically stated otherwise.
The following Casino games are excluded from bet placement if you have a Casino bonus balance: Blood Suckers; Blood Suckers 2; Simsalabim; Zombies; Dead or Alive; Big Bad Wolf; Northern Sky; Beautiful Bones; Big Bang; Castle Builder; Castle Builder II; Champion of the Track; EggOMatic; Peek a Boo; Stardust; The Wishmaster; Tower Quest; GEMiX; Gunslinger; Pearls of India; Rage to Riches; Eye of the kraken; Lucky Angler; Robin Hood; Tomb Raider Secret of the Sword; Scrooge; Untamed Giant Panda; Cool Buck 5 Reel; Vampire: The Masquerade - Las Vegas; Dragon's Myth; Forsaken Kingdom; Jekyll & Mr. Hyde, Book of Dead. This applies to any other Casino games which are technically restricted from bet placement while a Casino bonus is active.
Casino bonus rollover requirements are removed only upon the cancellation or expiration of the applicable bonus. When the remaining balance of your Casino Bonus Account is less than €2.00 and your total casino balance is also less than €2.00, the balance of your Casino Bonus Account shall automatically be transferred from your Casino Bonus Account to your Casino Cash Account. This will have the effect of removing the active Casino bonus from your account so that you can take up another promotion. In the event that Customer makes subsequent deposits into his Casino Cash Account while still having a balance in his Casino Bonus Account (greater than €0.00) the Customer shall contact Puntmasters.supp@gmail.com and ensure that the funds in his Casino Bonus Account are cleared from his balance prior to placing bets – otherwise, the initial bonus rollover requirements shall remain valid.
Any winnings resulting from a Casino promotion which are then transferred from the Casino Cash Account to the Sports Cash Account, shall not, when transferred back to the Casino Cash Account, be a qualifying deposit for the purpose of any Casino promotion. Any winnings resulting from such transfer being inadvertently accepted as a qualifying deposit, shall be considered as a result of irregular gaming.
Before any Withdrawal is processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for the purpose of meeting any roll-over requirements. Other examples of irregular game play include but are not limited to (1) placing single wagers equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met; and (2) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus roll-over requirements have been met. Should Puntmasters BETS deem, at its sole discretion, that irregular game play has occurred, it reserves the right to withhold any Withdrawals and/or confiscate any associated winnings.
Where there is evidence of a series of wagers having been placed by or for the same individual or syndicate of individuals on one and the same game using accredited bonus funds in an effort to reach a guaranteed profit, Puntmasters BETS reserves the right to make all wagers void and suspend relevant accounts.
Puntmasters BETS considers all of the above General Promotional Rules, and Sports and Casino terms to be fair. Should you require any clarification or advice regarding them, please contact Puntmasters.supp@gmail.com.

Casino No-Deposit Bonus

Free Spins

Puntmasters BETS Responsible Gambling Policy

At Puntmasters BETS, we are committed to providing our Customers with the most enjoyable gambling experience possible, but we also recognise that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play, we fully support Responsible Gambling and have put numerous measures in place to assist you.

Gambling Self-Assessment

Support Organisations

Staying in Control

Player Protection Policy

Protection of Minors

Rules of Play

Colluding

Customer Service and Customer Complaints

Customer Service

You may contact Customer Service at any time by the following means:

E-mail: Puntmasters.supp@gmail.com
LiveChat
Post: Ocean Star Limited, 142 Triq il-Kbira, Zebbug ZBG1303, Malta

Submission of Complaint

Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.

In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to Puntmasters BETS via the following means:

E-mail: Puntmasters.supp@gmail.com
Post: Ocean Star Limited, 142 Triq il-Kbira, Zebbug ZBG1303, Malta

Information which Must be Included in any Written Communication with Puntmasters BETS

To protect your privacy, all email communications between you and Puntmasters BETS should be carried out using the email address that you have registered against your Customer account held with Puntmasters BETS. Failure to do so may result in our response being delayed.

The following information must be included in any written communication with Puntmasters BETS (including a complaint):

your username/account number;
your first name and surname, as registered on your Customer account;
a detailed explanation of the complaint/claim; and
any specific dates and times associated with the complaint/claim (if applicable).

Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to an ADR provider.

Alternative Dispute Resolution (ADR)

Security

Responsibility

Puntmasters BETS clearly recognize that your online security is of absolute importance. We work tirelessly to ensure that your personal details and information is 100% secure and are proud holders of all mandatory certification and legal accreditation.

Encryption

We take our responsibilities in making sure that your online experience with Puntmasters BETS is as safe and secure as technically possible, very seriously indeed. State-of-the-art technology including minimum 128-bit SSL digital encryption is deployed to secure all financial transactions, (look out for the padlock icon located bottom right of the page). This shows you that you are in a secure area and that any details sent are encrypted. These are the same security systems as banks andcredit card companies use, the worldover, to maintain customer information security and integrity.

Firewall

The Puntmasters BETS website also uses a protective Firewall that acts as a shield between the website itself and the outside Internet. This acts as an additional layerof protection guarding us and our clients against unauthorised access.

Auto Time Out

Our systems automatically detect periods of inactivity when you are logged on and will automatically 'time out' your session for your protection.

Verification and Protocols

For the benefit of all our members we act to identify the fraudulent use of credit cards through our sophisticated credit card verification system.

Cards are verified either over a secure line or using a secure FTP - FileTransfer Protocol. Nocard data or bank details are ever shared over the Internet nor do we ask your bank for personal information over the phone during the validation process.

If for any reason details associated with a card are incorrect our security systems automatically suspend the account.

Trust Puntmasters BETS to provide you with the safest, most secure online betting service on the market.

Terms and conditions

These Terms & Conditions apply to you, and are binding upon you, if you Participate at Puntmasters BETS
By Participating, you agree that you have read and understood these Terms & Conditions and you acknowledge that these Terms & Conditions shall apply to you
If you do not agree to any of these Terms & Conditions, you should stop using the Service immediately
By marking the box labelled “I am at least 18 years old and have read and accept the Terms & Conditions and Privacy Policy" as part of the registration process, you agree to be bound by these Terms & Conditions, which include and are inseparably linked to our and other promotion-specific terms relevant to your Participation
You are bound by the Terms & Conditions in any event if you use the Service, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us

Privacy Policy, Responsible Gambling Policy, Player Protection Policy, Betting Rules, Casino and Games Rules, Cash-Out Terms, Pulse Bet Terms, General Promotion Terms

and other promotion-specific terms relevant to your Participation.
You are bound by the Terms & Conditions in any event if you use the Service, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.

Definitions

About Puntmasters BETS and the Protection of Customer Funds

Licensing and Regulatory Authority

The Operator, Ocean Star Limited, is licensed and regulated by the Maltese Gaming Authority (MGA) under licence number:

Licence Number MGA/B2C/331/2016 issued on 1 August 2018

The Operator also offers casino products from certain additional suppliers who are not licensed under, or regulated by the Malta Gaming Authority. These additional games are then licensed under their Alderney License. When accessing these games, a pop-up will inform you that you are leaving the Maltese-regulated portion of the Offering. Regardless of the casino product, all deposits and withdrawals are the sole responsibility of the Operator and the casino product suppliers are solely software providers and have no responsibility towards any Customer for the management of funds or your Customer account.

Casino products provided by iSoftbet, Playson and Ainsworth are operated by ISB Alderney Limited and regulated by the Alderney Gambling Control Commission and are hence not under the supervision of the Malta Gaming Authority. They may be provided with their own terms and conditions. In case of conflict between them and these Terms & Conditions, such terms and conditions shall prevail.

Casino products provided by Quickspin are operated by Quickspin AB and regulated by the Alderney Gambling Control Commission and are hence not under the supervision of the Malta Gaming Authority. They may be provided with their own terms and conditions. In case of conflict between them and these Terms & Conditions, such terms and conditions shall prevail.

Your Participation at Puntmasters BETS

Your Account

Single Account

You may only register and operate a single account with Puntmasters BETS. If you hold more than one account we reserve the right to suspend all duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account. Puntmasters BETS may at its sole-discretion refuse registration of a Customer account, or close an existing Customer account, but any contractual obligations already made shall be honoured.

Accuracy

You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact puntmasters.supp@gmail.com iin order to update your account information. The name that you provide Puntmasters BETS at registration must be identical to that listed on your government issued identification.

Password

The Customer account registration process requires you to choose your own user name and password combination. You must keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly. Puntmasters BETS can bear no responsibility for unauthorized use or misuse of personal details.

Verification of Bank Details

If you use a credit/debit card and/or a financial/bank account for transactions at Puntmasters BETS, the account/cardholder’s name MUST be the same as the name you used when registering a Puntmasters BETS account. Should the name you registered on the Puntmasters BETS account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend that you contact puntmasters.supp@gmail.com for details regarding our verification process.

No liability

Puntmasters BETS shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content.

Dormant / Inactive Accounts

Puntmasters BETS will consider the account dormant/inactive if there is a prolonged lack of activity on the gaming account. Puntmasters BETS will attempt to contact the Client before recognizing the account as dormant. If there is no activity on the account within 7 days of Puntmasters BETS attempting to contact the Client, the account will be marked as dormant.

If your account has been blocked for inactivity or due to suspicious activity, we ask to go through the verification procedure. The procedure consists of two simple steps: verification of your documents and verification payment.
For successfull verification we need you to make photo of 1st and 2nd pages of your passport and photo with your face and passport.
Verification status will be changed after review of your application by technical support.

After your client account is identified as an Dormant account, Puntmasters BETS will have the right to partially or completely freeze all funds that were on the account. Also, if the site’s security service notices suspicious activity on the account, the administration has the full right to freeze the account and funds on it, before the specified line. To find out the exact reasons for freezing - you need to contact technical support.

If no transactions have been registered on the Client’s account within six (6) months, the Puntmasters BETS administration may withhold up to 50% of the funds that were currently on the account. If the account holder does not show activity on the account, an administrative fee of 5% of the remaining balance on the account will be charged monthly

Promotion Terms

Responsible Gambling

Player Protection Policy

Intellectual Property

Puntmasters BETS Not a Financial Institution

No legal or tax advice

Puntmasters BETS does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

No arbitrage

You are strictly prohibited from utilising Puntmasters BETS and it systems to facilitate arbitrage through currency exchange transactions. Where Puntmasters BETS deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.

Anti-Money Laundering

Customers are strictly prohibited from using Puntmasters BETS and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If Puntmasters BETS suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to Puntmasters BETS will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, Puntmasters BETS is under no obligation to refund to you any money that may be in your account. In addition Puntmasters BETS shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any Puntmasters BETS investigation into such activity.

Betting Rules

These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
The minimum amount for a bet is $200. Your maximum amount for a bet differs between sports, leagues and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
Puntmasters BETS reserves right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.
Puntmasters BETS accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
Puntmasters BETS reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.
Customers cannot cancel or change a bet once the bet has been placed and confirmed.
Bets (excluding live betting) will be accepted until the earlier of: the advertised start time of the event or its actual start time. If a bet is inadvertently accepted which includes an event after its actual or advertised start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.
We also reserve the right to correct obvious errors with the input of betting odds. In such cases we could apply revised odds for final settlement on pre-live betting.
Irrespective of which betting odds format you select for odds to be shown in your Customer account, all bets will be settled based on American odds.
Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose.
Puntmasters BETS reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
Puntmasters BETS reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) matchrigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Puntmasters BETS across any or all of our betting channels.
When an event is cancelled, all related bets will be void automatically and accounts refunded.
If any match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
Puntmasters BETS does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
Puntmasters BETS offers you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.
Winnings will be credited to the Customer’s account following confirmation of the final result.
Puntmasters BETS reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.
Puntmasters BETS reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, Puntmasters BETS reserves the right to cancel any bet that may have been accepted retroactively.
The maximum total winnings to any customer on any calendar day for bets placed with Puntmasters BETS is €100,000.00 or equivalent (hereafter the “Maximum Daily Winnings Payout”).
Fraud and Collusion:
- A number of bets may be treated as being one when a Customer places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in Multiple bets involving other short-priced selections.
- Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, Puntmasters BETS reserves the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
- If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 21 above). Puntmasters BETS is for sole use on an individual basis and for personal entertainment only.
- Puntmasters BETS allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Puntmasters BETS discretion. Puntmasters BETS reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.
- Your play shall be reviewed for irregular betting patterns. Irregular betting shall mean: (1) equal, zero or low margin bets or hedge betting by placing multiple bets; and (2) placing multiple bets in order to circumvent any maximum bet limitation (as shown on the betting slip or as agreed with Puntmasters BETS). In case Puntmasters BETS identifies an irregular betting pattern, we may: (i) void all of the Customer’s bets which are linked to irregular betting, except for the bet placed first; or (ii) cancel any bonuses or promotions applied to your account and remove any subsequent winnings relating to the bonus or free bet.

Puntmasters BETS Casino and Games Rules

These Casino Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Casino Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
A Customer’s total Account Balance is comprised of the aggregate of their Sports Cash Account, Casino Cash Account, Sports Bonus Account and Casino Bonus Account. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers. Funds from the Sports Bonus Account can be used to place wagers on “Sports”, “Live Betting” and “Games” products and funds from the Casino Bonus Account can be used to place wagers on “Casino” and “Live Casino” products.
Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to the Sports Cash Account and then requesting the withdrawal be processed from the Sports Cash Account. Please note however that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be construed as a Withdrawal from the Casino Cash Account and may consequently result in the forfeiture or voidance of Casino Product bonuses and promotions.
Please note that any of the “Casino” and “Games” products offered within the Website are subject to additional specific terms and conditions, which are made available and accessible through each respective game. You hereby acknowledge that any use of such “Casino”, “Live Casino” and “Games” products is further subject to such specific terms and conditions as shall apply from time to time.
Fraud and Collusion:

Where there is evidence of a series of wagers having been placed by or for the same individual or syndicate of individuals on one and the same game in an effort to reach a guaranteed profit, Puntmasters BETS reserves the right to make all wagers void and suspend relevant accounts.

If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) targeting the same game, or having used a certain strategy to accumulate guaranteed profit in a long term; in this instance we further reserve the right, at our sole discretion, to restrict the ability for placing wagers on a certain game or restrict the maximum amount which can be used for placing a separate wager on the said game. Puntmasters BETS is for sole use on an individual basis and for personal entertainment only.

Puntmasters BETS allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Puntmasters BETS discretion. Puntmasters BETS reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.

Contact Us

Here at Puntmasters BETS, we want to make sure that nothing gets in the way of the best possible betting experience.

We’re ready to deal with any queries you may have, so please contact us by email.

We’ll do our best to get back to you within 24 hours.

24/7 Support

Customer service:
puntmasters.supp@gmail.com

About Us

Exploding onto the online sports bookmaking scene in 2003, Puntmasters BETS quickly established itself as one of the world’s premier international bookmakers, providing players across the globe with some of the best odds, features and bonuses in the industry. Today, Puntmasters BETS caters to experienced and novice bettors in more than 90 countries and remains committed to bringing all our customers the earliest and most competitive prices every single day.

Our exceptional package includes:

A huge selection of leagues, bet types and Live Betting coverage
Exclusive bet types available only at Puntmasters BETS
High limits (up to 100,000 GBP on a single event)
Easy banking powered by the planet’s most popular payment methods
Fast payouts

Our commitment to secure betting is non-negotiable, and we never sell or pass on any customer information to third parties. Puntmasters BETS uses the latest Secure Socket Layer (SSL) technology on all web pages containing your personal information and the most advanced firewall protection for our servers. This ensures the safety of all your private information, securing your transactions at all times. And if you have any questions, our friendly and professional Customer Support team is on hand to assist you.

Bet stronger with Puntmasters BETS.

Puntmasters BETS Privacy Policy

Puntmasters BETS General Promotion Rules

Puntmasters BETS Responsible Gambling Policy

Player Protection Policy

Security

Responsibility

Encryption

Firewall

Auto Time Out

Verification and Protocols

Terms and conditions

Restrictions

Acceptance

Eligible Customers

Identification Documentation

Age Verification Policy and Identification

Risk

Acceptable Use

Single Account

Accuracy

Password

Verification of Bank Details

No liability

Dormant / Inactive Accounts

Separate Terms and Conditions

Right to Rescind

Policy

Take a Break (Time-Out) and Self-Exclusion

No legal or tax advice

No arbitrage

Anti-Money Laundering

Betting Rules

Puntmasters BETS Casino and Games Rules

Contact Us

24/7 Support

About Us

Our exceptional package includes: